Refund Policy

Snpurl offers a straightforward, customer-friendly refund policy. We believe in earning your business every month, not trapping you with fine print.

If you are not satisfied with Snpurl for any reason, reach out and we will do our best to make it right.

Monthly subscribers may request a full refund within 7 days of any payment. No reason required. No questions asked.

• Submit your request within 7 calendar days of the charge date
• Refund will be credited to your original payment method within 5-10 business days
• After 7 days: refunds are not available, but you may cancel to prevent future charges

Annual plans provide a discount in exchange for an upfront commitment. Our annual refund policy reflects this:

• Within 14 days of purchase: full refund, no questions asked
• Days 15–60: pro-rated refund for unused full months remaining
• After 60 days: no refund, but account remains active until the annual period ends

Enterprise contracts are negotiated individually. Refund terms are specified in your master service agreement (MSA). Contact your account manager for details.

The following are not eligible for refund:

• Add-on purchases (e.g. extra API quota top-ups) after they have been consumed
• Custom domain setup fees after the domain has been configured
• Charges for months already used beyond the refund window
• Accounts terminated for violations of our Terms of Service

The refund process is simple and fast:

• Email support@snpurl.com from your registered account email
• Subject line: "Refund Request [your account email]"
• Include: the charge date, amount, and a brief reason (optional)
• We confirm receipt within 24 hours and process within 5 business days

If you believe a charge is unauthorised, please contact us first at support@snpurl.com before initiating a chargeback with your bank. We resolve most billing issues within 24 hours.

Chargebacks initiated without contacting us may result in account suspension while the dispute is investigated.