Question 1

What is the fastest way to get help?

Accepted Answer

The fastest route is in-app live chat, available Monday to Friday 9am–6pm IST. Outside those hours, email support@snpurl.com and we will respond on the next business day.

Question 2

How do I report a bug or technical issue?

Accepted Answer

Use the contact form above with "Technical Support" selected. Include your account email, a description of what happened, and any error messages. Screenshots or recordings are very helpful.

Question 3

I was charged incorrectly what do I do?

Accepted Answer

Contact us via the form with "Billing Question" selected, including your registered email and the invoice reference. We review all billing disputes within one business day.

Question 4

Can I request a feature or integration?

Accepted Answer

Absolutely. Select "Feature Request" and describe what you need and why. We review every request and the most-voted features make it onto our roadmap.

Question 5

Do you support enterprise or custom plans?

Accepted Answer

Yes. If you need volume pricing, SLA guarantees, custom domains, or dedicated onboarding, fill out the form with "Partnership" selected and our team will reach out within one business day.

Question 6

How do I cancel or delete my account?

Accepted Answer

Downgrade or cancel from the Billing page in your dashboard. To permanently delete your account and all data, contact us via the form and we will process the request within 48 hours.

We'd love to hear
from you

Contact Information

Send us a message

Common questions

We'd love to hearfrom you

Contact Information

Send us a message

Common questions

We'd love to hear
from you